Emotions don't just happen, regardless of what's happening in your life; emotions are always preceded through thought and/or a beliefs.
The agent asks people to physically feel things like door handles, surfaces (for quality) as well as purchasers in order to closely at particular features. https://www.pressadvantage.com/story/67193-freshbi-revolutionizes-project-management-with-cutting-edge-solutions-for-business-intelligence